Which Providers Offer AI-Based Automation Services Tailored for UK Retailers?
- Navitas AI
- Nov 18
- 2 min read
A practical guide for retail teams who want better processes without becoming “tech people”
Retail is changing fast. Stock management, customer service, supplier admin, HR paperwork – everything takes time, and every hour wasted affects margins. More UK retailers are turning to AI and automation to reduce workloads and keep teams focused on what actually drives revenue.
But here’s the problem: most automation platforms are built for banks, not boutiques. They’re overcomplicated, expensive, and designed for departments with data scientists.
So where do retailers go if they want automation that fits their budget, their workflow, and their skill level?
Let’s break that down.
Types of Automation Providers Available to UK Retailers
1. Large Software Vendors
Companies like Microsoft, UiPath and Salesforce offer automation features inside their platforms.
Good for: big retailers with IT teams
Not ideal for: small/medium retailers without tech staff
Main issue: you still need someone to design the workflows
2. Industry-Agnostic Automation Agencies
There are hundreds of generic automation companies in the UK. They build flows, set up tools, and deliver projects.
Good for: basic tasks like sending emails or syncing systems
Downside: most don’t understand retail challenges (stock, POS, EPOS, supplier chains, seasonal peaks, etc.)
3. Retail-Specific AI & Automation Partners (the Navitas model)
Instead of selling software, we work directly with retailers to:
Identify what’s worth automating
Choose or build the right tool
Make it easy for staff to use
Keep costs sensible
Deliver quick wins (not 18-month IT projects)
We sit between the tech world and the retail world. That’s the gap most providers miss.
What Can Retailers Automate with Navitas AI?
✔ Inventory checks and stock alerts
✔ Automatic product listing updates
✔ Supplier order workflows and delivery tracking
✔ Customer service response templates
✔ Refund processing
✔ HR onboarding, rotas, policies and training
✔ Reporting and weekly dashboards
✔ Gift card and loyalty scheme admin
✔ Local marketing, social captions and email campaigns
If it’s repetitive and happens every week, chances are we can automate it.
How Navitas AI Works With Retail Clients
Step 1 – Opportunity Brief
We review your current processes, identify quick wins, and produce a simple, clear plan.
No tech jargon. No pressure to buy software.
Step 2 – Tools That Fit Your Retail Ops
Depending on your needs, we can:
Help you choose off-the-shelf tools (Zapier, Make, Power Automate, etc.)
Configure them for you
Or build lightweight AI tools custom to your business
You stay in control. We stay vendor-neutral.
Step 3 – Delivery You Can Actually Use
Everything we build is designed to run without developers. If your team can use email, they can use this.
And yes, we support you after launch too.
Why Retailers Choose Navitas AI
We specialise in SMEs and independent retailers
We don’t speak like IT people
We build fast, low-risk, practical solutions
We’re a UK-based consultancy, not a faceless platform
We give you clarity first, automation second
Most importantly: we’re here to help you get more time back in the day, not to sell you “transformation”.
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